How to Submit a Help Desk Ticket in IGNYTE

Within IGNYTE you are able to create and submit a ticket for support. In the upper right hand corner of IGNYTE, click on the Question Mark icon. 

Click on the "Get in touch" button to then leave a message.

To complete the form you will need to provide your name and KGP email address if not already populated. Select the most appropriate Type for your request. Choose from the following types:

1. Bug should be selected if you are experiencing issues within IGNYTE. 
2. Select Feature Request for any requests to enhance the software.
3. Software/Application Support is the appropriate type to select if you are experiencing issues with any standard work programs used. For example, Microsoft programs such as Teams, Word, Excel, and Outlook.
4. A Hardware Support request will include issues with physical devices such as a laptop, monitor, webcam, etc. For example, if you are experiencing an issue connecting headphones to your device. 
5. Admin/HR Request is used for requests within Human Resources such as setting up new employee's hardware, creating accounts, and other administrative tasks.

Product Area is Optional.  Here you can specify to which section of IGNYTE you are experiencing an issue (Contacts, Companies, Searches, Workbenches, etc.).

Describe your issue or request in the How can we help you? box.  Include relevant information and details to describe the issue or request. You can also upload attachments, screenshots and/or videos if you have them available. 

Once the form is complete, Click the Send button. Now a ticket has been created and sent to support.