How do I check the status of my support ticket?

You can check the status of submitted support tickets by going to the KGP Support (support.kingsleygate.com) site.

Log in using your KG email and password.

Once logged in to your account you will see the landing page pictured below. In the upper right hand corner you'll notice links. Click on "Ticket Status" to view your current and past support tickets. 

On the My Requests page you can view your current tickets and past requests. To view additional details click on the Subject of the ticket.

The detailed ticket view will give information on the ticket request including comments, status, and the support technician working on your ticket. You can comment on open tickets or create a follow-up if you need additional assistance with the issue.